Best practices for enhancing doctor/nurse relationships

There is no better marketing for hospitals than positive word-of-mouth endorsements from former patients to other consumers. Of course, providing quality care is one way to get them, and here’s a key to achieving quality care: Read more

One way to lower medical errors in ER

When non-English-speaking patients go to the emergency room, typically someone can translate for them, such as a family member or a hospital employee. But that’s not the best option for patients or hospitals. Read more

Social media offers more than just marketing opportunities?

Yes, social media is a great way to market your facility. But if you really want to take advantage of all it has to offer, you need to expand your thinking beyond marketing to … Read more

Are your staffers afraid to report errors?

Pop quiz time: If an employee spots a medical error, what is he/she most likely to do?

1. Report it right away.
2. Keep it to him/herself.
3. It depends on the kind of policy your facility has on reporting safety/medical error incidents. Read more

More than half of health care workers are afraid to blow the whistle on safety issues

Don’t assume employees feel safe reporting safety errors as required: New research shows more than half of health care workers worry that honest reporting will come back to haunt them personally. Read more

Pen removed from patient after 25 years — and it still writes!!

This case is a medical marvel — and a stunning promotional tool for some pen company. Read more

Social media in health care: Another risk to weigh

Social media has real business benefits within health care — and serious negatives that can be hard to protect against — whether or not you even use the sites.

Read more

How better communication reduces patient bouncebacks

Could patient bouncebacks be reduced simply with better discharge planning? Read more

Health-pros-only social media site takes off

Physicians who want the benefits of social networking without the concerns of accidental over-sharing that can lead to HIPAA violations seem to have found at least one solution. Read more

Removing blame increases error reporting

New research indicates that certain ways of tracking medical error reports are more successful at encouraging people to make reports. Read more

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• Special Report

  • CMS bestows first Healthcare Innovation Awards

    Twenty-six organizations received the honor of being the first granted with the Healthcare Innovation Awards. Check out what these groups did to win a total of $122.6 million.

    

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