Best practices for enhancing doctor/nurse relationships
Filed under: Communication, Hospital Management, In this week's e-newsletter, Latest News & Views
There is no better marketing for hospitals than positive word-of-mouth endorsements from former patients to other consumers. Of course, providing quality care is one way to get them, and here’s a key to achieving quality care: Read more
One way to lower medical errors in ER
Filed under: Communication, In this week's e-newsletter, Latest News & Views, Patient/Client Communication
When non-English-speaking patients go to the emergency room, typically someone can translate for them, such as a family member or a hospital employee. But that’s not the best option for patients or hospitals. Read more
Social media offers more than just marketing opportunities?
Filed under: Communication, Healthcare Technology News, In this week's e-newsletter, Latest News & Views
Yes, social media is a great way to market your facility. But if you really want to take advantage of all it has to offer, you need to expand your thinking beyond marketing to … Read more
Are your staffers afraid to report errors?
Filed under: Communication, Hospital Management, Special Report
Pop quiz time: If an employee spots a medical error, what is he/she most likely to do?
- Report it right away.
- Keep it to him/herself.
- It depends on the kind of policy your facility has on reporting safety/medical error incidents. Read more
More than half of health care workers are afraid to blow the whistle on safety issues
Filed under: Communication, Ethics, Healthcare Human Resources and Staffing News, Hospital Management, In this week's e-newsletter, Latest News & Views
Don’t assume employees feel safe reporting safety errors as required: New research shows more than half of health care workers worry that honest reporting will come back to haunt them personally. Read more
Pen removed from patient after 25 years — and it still writes!!
Filed under: Communication, In this week's e-newsletter, Latest News & Views, Lighter Side, Patient/Client Communication
This case is a medical marvel — and a stunning promotional tool for some pen company. Read more
Social media in health care: Another risk to weigh
Filed under: Communication, Ethics, Healthcare Technology News, Special Report

Social media has real business benefits within health care — and serious negatives that can be hard to protect against — whether or not you even use the sites.
How better communication reduces patient bouncebacks
Filed under: Communication, Health care/Treatment trends, Healthcare Technology News, Latest News & Views, Patient/Client Communication
Could patient bouncebacks be reduced simply with better discharge planning? Read more
Health-pros-only social media site takes off
Filed under: Communication, Healthcare Human Resources and Staffing News, Healthcare Technology News, In this week's e-newsletter, Latest News & Views, Practice Management
Physicians who want the benefits of social networking without the concerns of accidental over-sharing that can lead to HIPAA violations seem to have found at least one solution. Read more
Removing blame increases error reporting
Filed under: Communication, Hospital Management, In this week's e-newsletter, Latest News & Views, Practice Management
New research indicates that certain ways of tracking medical error reports are more successful at encouraging people to make reports. Read more

